Associate Closing Coordinator (Collection Specialist)
Who We Are
We’re building the future of real estate — today.
HomeLight is the essential technology platform used by hundreds of thousands of homebuyers and sellers to partner with top real estate agents and win at any step of the real estate journey, whether that’s finding a top agent, securing a competitive mortgage, or ensuring on-time, easy close.
HomeLight facilitates billions of dollars of real estate on its platform every year. Our vision is a world where every real estate transaction is simple, certain, and satisfying for all.
We pride ourselves on our company culture – but don’t just take it from us. We’ve been recognized as a best place to work by Forbes. We’re committed to diversity both internally and externally through programs such as our Black Real Estate Agent Program. Our team breaks barriers every day while staying committed to HomeLight's goals and core values, which is a crucial element to our shared success.
Who You Are
Our modern, secure, and transparent Closing Services revolution is just getting started - join us and see your impact.
When you join us, you’ll be part of dynamic environment with supporting colleagues as well as exciting and meaningful work where you can truly make an impact. You'll handle out-bound and in-bound calls, create internal invoices, set up payment arrangements, and use your customer service, communication and influencing skills to figure out why a payment is late and how to fix the situation. You'll also tackle the important work of getting past-due accounts up to date, and most importantly, you’ll improve service by using your customer service skills
What You’ll Do Here
You’ll be an effective listener, with great communication skills and strong customer service skills. You’ll be the kind of person who can engage and solve problems and not be afraid to ask for payments owed the company. On top of this, you’ll need proficient computer skills, and be comfortable utilizing Google Sheets and using online search engines
What you Bring
- Minimum of 2 + years’ experience in collections preferred
- Reliable Internet and a quite, professional working environment
- Excellent verbal and written communication skills
- Experience in Zendesk a plus
- Ability to multitask
HomeLight is an equal opportunity employer dedicated to building an inclusive and diverse workforce, providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will provide accommodations during the recruitment process upon request and any accommodation will be addressed confidentially.
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