About Masterschool

For some people, education is a job. For us, it’s our obsession. Masterschool is an applied education research lab building the school of the future: an AI-native institution that’s an order of magnitude more effective than traditional education. To bring this future to life, we partner with governments, companies, and organizations to make world-class education accessible to everyone, everywhere. We’ve raised a $100M seed round from leading venture funds [Forbes, Techcrunch, Venturebeat], and we’re just getting started.

Role Overview: IT Manager

We’re looking for a proactive, service-oriented IT Manager to join our growing team in Tel Aviv. In this role, you'll ensure seamless day-to-day IT operations across the company — including hardware, software, network infrastructure, and SaaS tools. You’ll take ownership of technical onboarding and offboarding, system access management, procurement, and hands-on troubleshooting in a primarily Mac environment.

This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys supporting others, and takes pride in delivering top-notch IT service.

Key Responsibilities

• Provide responsive technical support to employees across the organization, managing help desk operations and ticket resolution.
• Maintain and troubleshoot a Mac-based environment, including device setup, configuration, and lifecycle management.
• Oversee onboarding and offboarding processes: manage accounts, permissions, device handover, and IT orientation.
• Manage vendor relationships and lead negotiations for SaaS renewals, manage licenses, subscriptions, and platform access across the company.
• Lead procurement and inventory of IT equipment (laptops, monitors, cables, and meeting room tech).
• Oversee the office’s internet infrastructure and ensure a secure and reliable network environment.

Qualifications

• 1-2 years of experience in IT support, preferably within a startup or fast-paced environment.
• Hands-on experience in a Help Desk role, including ticket management and technical troubleshooting.
• Proficient in managing Mac OS environments, SaaS platforms, and user provisioning.
• Excellent verbal and written communication skills in both English and Hebrew — required.
• Strong service orientation with exceptional interpersonal, organizational, and multitasking abilities.
• Experience with hardware/software procurement and vendor negotiations.
• Full-time, on-site position: 5 days a week at our Tel Aviv office.

If you’re passionate about tech, love helping people, and want to be part of a company that’s transforming education — this is your chance to make an impact. Let’s build something amazing together.