Description

JOB TITLE: Technical Support Engineer

LOCATION: Las Vegas (On-site)

SCHEDULE:

The Company:

Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 25,000 service locations, including 1 in 2 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. Sunbit was included on the 2022 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace®, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.

Sunbit is proud to be recognized on the CB Insights List of Unicorn Companies, with a valuation of $1.1B. (https://www.cbinsights.com/research-unicorn-companies)

The Role:

We are looking for a hands-on Technical Support Engineer to support both local and remote users in our call center and Corp environments. This role requires strong troubleshooting skills, solid technical knowledge, and the ability to thrive in a fast-paced, shift-based support setting.

Requirements

What You'll Be Doing:

• Provide technical support for both on-site and remote users
• Troubleshoot hardware and software issues on Windows and macOS systems
• Support and maintain VOIP systems, workstations, and peripherals in the call center
• Manage user accounts and access through Okta
• Provide administration and support for Google Workspace (G Suite) and Microsoft Intune
• Maintain basic network connectivity and perform general network troubleshooting
• Log, track, and resolve incidents and requests using a ticketing system (e.g., Zendesk, Jira, Freshservice, etc.)
• Respond to support tickets in a timely manner, including during on-call shifts

What You Bring to the Table:

• 2+ years of IT support experience, preferably in a call center or service-driven environment
• Strong knowledge of Windows and macOS operating systems
• Experience with Okta, G Suite, and Microsoft Intune
• Understanding of call center operations and VOIP technologies
• Familiarity with computer hardware troubleshooting and repair
• Basic networking knowledge (IP, DHCP, cabling, routers/switches) is a strong advantage
• Prior experience using a ticketing system to manage IT requests
• Excellent communication skills and ability to multitask under pressure

Preferred/Bonus Skills:

• Experience with Slack, Five9, and Zoom
• Previous support experience in a multi-shift or 24/7 environment

The Perks:

• Join one of LA’s fastest growing startups (2022), A Most Loved Workplace, and #306 on the 2022 Inc 5000 list
• Mission driven + empowered + collaborative
• Competitive pay and stock options
• Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
• Newly added HSA and Pet Insurance
• 401K Plan with Matching
• Cell Phone Stipend
• Casual Dress
• Monthly Lunches in Las Vegas HQ
• Open door policy / Open office floor plan
• Team based strategic planning + Team owned deliverables

Core Values for Success at Sunbit:

• Serve others before self
• Takes care of customers, and partners in a manner that demonstrates they are important
• Own the impact
• Ability to troubleshoot a variety of matters and holding yourself accountable
• Strong organizational and time management skills with the ability to prioritize effectively
• Connect genuinely
• Build and maintain strong relationships with both customers and partners
• Speak with customers and partners in a friendly, helpful and open demeanor
• Act fast
• Thrive in a fast-paced environment while maintaining a high level of support
• Include always
• Communicate well verbally and in writing, demonstrating empathy and understanding
• Innovate for good
• Establishes scalable capabilities by applying best practices to your workday.

Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.