Description

JOB TITLE: IT Support Specialist

LOCATION: Los Angeles (On-site)

SCHEDULE: Open

The Company:

Sunbit builds financial technology for real life. Our AI-native platform helps more people get to “yes” at the moments that matter with personalized offers, transparent terms, and no added consumer fees. In stores, practices and service centers across the country, Sunbit provides a fast, fair pay-over-time option. For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in a powerful mobile app.

We are guided by people-centered values: Serve Others Before Self, Include Always, Connect Genuinely, Innovate for Good. These values shape how we build, how we support customers and merchants, and how we work with each other.

What makes Sunbit different is an AI-native infrastructure that runs through the full customer and merchant journey. Our interconnected AI systems power instant decisioning, streamline fraud checks with human-in-the-loop safeguards, and enable highly personalized offers at scale. The result is a quick, fair, and simple experience for consumers and merchants.

We pair this technology with inclusion and transparency. Sunbit delivers industry-leading approval rates — 90%+ in auto service and 85%+ in dental — while maintaining zero consumer fee-based revenue. It is a better way to serve people and merchants, proven at scale.

Today, Sunbit is available across a nationwide, in-person merchant network of 30,000+ locations spanning auto service centers, dental and optical practices, veterinary clinics, and other specialty services. We help teams say “yes” more often and help customers move forward with confidence.

The Role:

We are looking for a hands-on IT Support Specialist to support both local and remote users in our call center and Corp environments. This role requires strong troubleshooting skills, solid technical knowledge, and the ability to thrive in a fast-paced, shift-based support setting.

What You'll Be Doing:

• Provide technical support for both on-site and remote users
• Troubleshoot hardware and software issues on Windows and macOS systems
• Support and maintain VOIP systems, workstations, and peripherals in the call center
• Manage user accounts and access through Okta
• Provide administration and support for Google Workspace (G Suite) and Microsoft Intune
• Maintain basic network connectivity and perform general network troubleshooting
• Log, track, and resolve incidents and requests using a ticketing system (e.g., Zendesk, Jira, Freshservice, etc.)
• Respond to support tickets in a timely manner, including during on-call shifts

Requirements

What You'll Bring:

• 2+ years of IT support experience, preferably in a call center or service-driven environment
• Strong knowledge of Windows and macOS operating systems
• Experience with Okta, G Suite, and Microsoft Intune
• Understanding of call center operations and VOIP technologies
• Familiarity with computer hardware troubleshooting and repair
• Basic networking knowledge (IP, DHCP, cabling, routers/switches) is a strong advantage
• Prior experience using a ticketing system to manage IT requests
• Excellent communication skills and ability to multitask under pressure

Bonus points if you have the following:

• Experience with Slack, Five9, and Zoom
• Previous support experience in a multi-shift or 24/7 environment

How We Pay:

• We believe in paying fairly and equitably based on a number of factors including but not limited to previous experience, relevant work history, interview performance, geographical location, internal equity, and expected level of ownership.
• We are targeting an hourly rate of $29 to $30 for this role
• This role will also be granted company equity via stock options

Why Choose Sunbit?

Sunbit is recognized as one of the fastest-growing and most admired fintech companies, earning honors from Inc. 5000 (four consecutive years), Forbes Fintech 50, Deloitte Technology Fast 500, Financial Times, and FinTech Breakthrough for its innovation and impact. The company has also been featured among Newsweek’s Most Loved Workplaces and CB Insights’ Unicorn Companies, reflecting a valuation of $1.1B.

People choose Sunbit for its people-first culture rooted in service, inclusion, and real-world impact. Powered by AI that helps people in life’s critical moments—offering high approvals, speed, and zero fees—Sunbit has achieved proven scale across tens of thousands of merchants and millions of transactions. Its fast, fair, and simple financial products empower consumers and partners alike through clarity and trust.

The Perks:

• Mission driven, empowered, and collaborative culture
• Competitive pay and stock options
• Comprehensive health benefits (Medical, Dental, Vision, Life, EAP, Parental Leave, HSA, & more)
• Newly added HSA and Pet Insurance
• 401(k) with company match
• Cell Phone Stipend
• Team-based strategic planning and ownership of deliverables

Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.

Recruitment Fraud Disclaimer

We’ve been made aware of fraudsters impersonating Sunbit employees during the hiring process. Please note that all official communication will come from an @sunbit.com email address or directly via LinkedIn. We will never ask for your age, Social Security number, bank account details, payment of any kind, or other unrelated personal information during the application process.

Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made. If something feels suspicious, please contact us at [email protected] to confirm.