Description

JOB TITLE: Collections Team Lead I

LOCATION: Las Vegas, Nevada

HOURLY RATE: $26.00/ HR

Additional Earning Potential: Gamification incentives available

WORK SCHEDULE: Monday- Friday 9:30am-6pm

The Company

Sunbit is on a mission to reduce the stress from daily purchases. As a Buy Now Pay Later (BNPL) technology company, we're trailblazing new technology that helps shoppers realize the full potential of their buying power, provides merchants with tools to sell easier, and helps lenders open the door to fair financing for people from all walks of life. We completed a Series D round in 2021, which valued the company at $1.1 billion in valuation, but by creating value focused on values, we'll ensure that we can bring Sunbit for everyone, everywhere.

The Role

We are looking for a self-motivated and ambitious Collections Team Lead to join our team in Las Vegas, Nevada. In this role, you will be responsible for managing various escalated cases, including but not limited to disputes of customer payments and accounts, financial hardship requests, and account cancellations or adjustments. You will interact with customers and Sunbit partners via email, phone, and/or chat. This will be an hourly position that requires schedule flexibility of possible nights and/or weekends.

This position is not remote and will require you to be in the office.

Requirements

What You’ll Be Doing:

● Engage with associates in payment processing, calculation of payoffs, assisting with forbearance and hardship programs on delinquent accounts via phone and emails.

● Assist with hiring, coaching, training, questions and/or escalations of new hires and customers

● Lead team meetings as assigned by Collections Supervisor

● Assist associates in owning customer escalation cases from start to finish, including frequent merchant and customer communication.

● Help with contacting customers with overdue payments and attempt to either collect the overdue amount or negotiate a payment plan to collect payment in installment

● Assist in submission of all regular reports on the status of unpaid accounts and any repayment progress

● Managing calls, emails, and chats in a timely manner for customers, partners, and any other escalated call center inquiries.

● Comply with all federal and state rules and regulations governing collections

● Motivating and encouraging associates exhibit Sunbit’s excellent customer satisfaction standards by providing accurate, valid, and complete information using the right systems and tools.

● Help management enforce company policies for quality work and performance whiles ensuring compliance and optimizing current processes

● Resolving product or service issues by clarifying the complaint, determining the cause and solution, expediting correction or adjustment, and following up to ensure resolution.

● Following communication procedures, guidelines, and policies.

What You Bring to the Table:

● Must have minimum 24 months early-stage collections experience

● Supervised team of 10 or more

● Familiar with Quality Assurance processes

● Proficient in excel and word.

● Excellent email and phone etiquette

● Able to work Nights and Weekends

● Able to coach and motivate team members

● Strong ability to communicate with confidence, integrity, and compassion via all channels

● Patience, problem-solving, and critical thinking skills

● Ability to gauge, adapt and respond to different types of characters

● Call Center experience (both B2B and B2C experience is a bonus)

● Desire to work in a fast paced, high growth environment

● Basic technical troubleshooting skills

● Excellent verbal and written communication skills

● Strong attention to detail and ability to switch gears quickly and manage time

This role requires the ability to access Sunbit systems from a mobile device using biometric authentication (e.g FaceID or Fingerprint).

Why Choose Sunbit?

Sunbit is recognized as one of the fastest-growing and most admired fintech companies, earning honors from Inc. 5000 (four consecutive years), Forbes Fintech 50, Deloitte Technology Fast 500, Financial Times, and FinTech Breakthrough for its innovation and impact. The company has also been featured among Newsweek’s Most Loved Workplaces and CB Insights’ Unicorn Companies, reflecting a valuation of $1.1B.

People choose Sunbit for its people-first culture rooted in service, inclusion, and real-world impact. Powered by AI that helps people in life’s critical moments—offering high approvals, speed, and zero fees—Sunbit has achieved proven scale across tens of thousands of merchants and millions of transactions. Its fast, fair, and simple financial products empower consumers and partners alike through clarity and trust.

The Perks:

• Mission driven, empowered, and collaborative culture
• Competitive pay and stock options
• Comprehensive health benefits (Medical, Dental, Vision, Life, EAP, Parental Leave, HSA, & more)
• 12 days of PTO your first year with increases thereafter + Holiday Pay
• Newly added HSA and Pet Insurance
• 401(k) with company match
• Cell Phone Stipend
• Team-based strategic planning and ownership of deliverables

Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.

Recruitment Fraud Disclaimer

We’ve been made aware of fraudsters impersonating Sunbit employees during the hiring process. Please note that all official communication will come from an @sunbit.com email address, through our applicant tracking platform @sunbit.comeet-notifications.com or directly via LinkedIn. We will never ask for your age, Social Security number, bank account details, payment of any kind, or other unrelated personal information during the application process. Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made. If something feels suspicious, please contact us at [email protected] to confirm. We ask that you contact [email protected] only about potential instances of fraud. [email protected] does not reach our recruiting team directly. Your application directly through the posting is the best way to ensure that your candidacy is reviewed by our team. Due to the volume of applications, we will not respond to nor forward emails about your candidacy that are sent to [email protected] directly, and your email about your application will be deleted from our systems.

Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made. If something feels suspicious, please contact us at [email protected] to confirm.