Description

Title: Field Operations Coordinator

Location: Los Angeles, California (In-office Monday-Thursday, Remote Friday)

The Company:

Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 16,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. Sunbit was included on the 2022 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace®, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.

The Role

As we grow our organization, the Operations Coordinator is critically important to the high functioning of our organization. The Operations Coordinator will keep our CRM system up to date, support the operations team and is responsible for ensuring the smooth day-to-day operations of our accounts.

What You’ll Be Doing:

• Assist the operations team in scheduling activations, visits, day-to-day reporting, data entry, and data analytics
• Assist in the creation and maintenance of field schedules across all Account Management teams
• Create reports and maintain dashboards for users across the company
• Update partner information when necessary, and managing internal & external communication regarding such changes
• Develop strong cross-functional relationships with field teams to drive teamwork and support business objectives
• Monitor, control and manage business operations to meet expectations and company goals.
• Coordinate and manage project tasks to ensure project delivery within allotted timelines.
• Identify problems in the operations process and resolve them in a quick and timely manner.
• Follow standard operating procedures for efficient business operations.
• Ensure compliance with company standards and procedures.

Requirements

What You’ll Bring:

• Bachelor degree from accredited university
• Proficient with Microsoft Office (especially Excel) and Salesforce.
• Effective problem solving skills and impeccable organization
• Proven ability to work collaboratively with others.
• Excellent communication and time management skills

The Perks:

• Join one of LA’s fastest growing startups (2022), A Most Loved Workplace, and #576 on the 2023 Inc 5000 list
• Mission driven + empowered + collaborative
• Competitive pay and stock options
• Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
• Newly added HSA and Pet Insurance
• Casual Dress
• Open door policy / Open office floor plan
• Team based strategic planning + Team owned deliverables
• Commuter Supplement for LA Office eligible employees
• Monthly Lunches in LA HQ

How We Pay:

• We believe in paying fairly and equitably based on a number of factors including but not limited to previous experience, relevant work history, interview performance, geographical location, internal equity, and expected level of ownership
• We are targeting an hourly rate of $25-27 hour for this role
• This role will also be granted company equity via stock options

Cultural Competencies for Success at Sunbit:

• Serve others before self - Service oriented mindset
• Own the impact - Strong organizational and time management skills with the ability to prioritize effectively
• Connect genuinely - Engage and build strong relationships with key stakeholders and other teams across the organization.
• Act fast - Thrive in a fast-paced environment while maintaining high level of support
• Include always - Work closely with Account Management team and actively welcome peers within the organization
• Innovate for good - Continuously help our internal team create efficient processes

Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.