The IT Helpdesk Technical Support provides frontline hardware and software technical assistance to our employees. If you’re looking to be part of a fast-growing fintech company, then join our team and play a significate role in the company’s growth.

Responsibilities:

• Primary responsibility is user support and service. respond to help desk calls, online submittals, walk-ins, and emails in a timely manner. Document help desk resolutions and follow up with users to ensure the resolution is satisfactory.
• Assist staff with hardware problems including, laptops, printers, projectors, peripherals &, etc.
  Assist users with account logins, password resets, VPN connections, FW permissions, server access, certificates & more.
• Perform hardware and software installations, configurations, and updates as needed. Servers and Apps updates and maintenance.

Requirements:

• At least 3 years of proven experience as a helpdesk technician or other customer support role.
• At least 1 year of proven experience with cloud Workspaces (Google workspace, 365 administrations, AWS, Azure, SharePoint, etc.).
• At least 1 year of proven experience with management, operation, and maintenance of cyber protection products (FW, AV, etc.).
• Extensive knowledge & experience in installation and distribution of Microsoft OS, AD management, GPO, and PowerShell, etc
• Knowledge and experience with networking, Switches, VLANs, APs, etc.
• Enthusiastic and Open-minded learning new stuff.
• Very good English skills.
• Technical knowledge & Skills to be able to communicate effectively to understand the problem and explain its solution.
• Must be customer-oriented, cool-tempered, patient, and have excellent communication skills.
• Self-ability to diagnose, deal and resolve basic technical issues.
• An advantage: Familiarity with MacOS, Linux, VmWare, PaloAlto, JumpCloud, XDR, AD Audit.

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