We have a lot to be proud of at Tipalti. We are a company that has redefined the way businesses manage their financial operations. In a world where financial complexity is increasing at an unprecedented rate, Tipalti offers a beacon of simplicity and efficiency. As a leader in the FinTech industry we are not just a company; we are a catalyst for change in the financial landscape, and a place where individuals can truly thrive in their careers.

At Tipalti our teams are given the freedom to dream, experiment and create solutions that make a real impact on the financial world. We bring together talented, dedicated, and knowledgeable colleagues from diverse backgrounds to deliver top-notch client service in a highly collaborative work environment. Tipalti’s culture fosters teamwork, open communication, and the exchange of diverse perspectives. We value everyone’s unique talents and encourage a spirit of inclusivity and provide our employees with continuous learning opportunities, mentorship programs and a clear path for career advancement. Being a part of Tipalti means you aren’t just working for a company; you are a part of a community of innovators, dreamers, and change-makers. The future of finance is bright, and the opportunities are limitless. Together, we can redefine the financial world.

Position Summary

As the Manager of Implementations, you will work with the leadership team to achieve/exceed department/company goals including reducing time to go live, improving sales-to-conversion ratios, improving implementation quality, etc. In addition, you will recruit and hire new Implementation Managers including managing direct reports – performance reviews, mentoring/coaching, monitoring team MBO’s, etc. You will own revenue forecasting and delivery for your team and be responsible for owning successful implementation of large, complex accounts. You will implement delivery processes and tools to ensure optimal execution while ensuring high customer satisfaction for your team – measure, monitor and improve as needed and assist the leadership team with customer escalations for your team.

This is a hybrid position and requires you to be in our Plano office Monday, Tuesday, and Thursday.

Responsibilities

• Lead implementation projects with customers of Tipalti’s rapidly growing SaaS-based Accounts Payable automation solution.
• Work with internal/external customer teams to assess business and implementation risks, guide the technical integration process, assist with technical problem solving, and manage internal resources to resolve various customer issues.
• Use your technical skills in web applications (e.g. HTML/CSS, iframe, etc.) and web services API’s (e.g. SOAP, REST, etc.) to integrate our products and help in resolution of customer issues.
• Coordinate project timelines, tasks, and development efforts with both the internal engineering team and customer teams to manage implementation projects and ensure we keep customers on plan and on schedule.
• Improve internal processes and systems for more efficient customer interactions.
• Develop repeatable and scalable processes to improve project quality and delivery
• Share product feedback with Product and Engineering teams to help improve the product.
• Contribute to the internal knowledge base so you can share lessons learned with other resources.

Requirements

• 2+ years of implementation management experience.
• 6+ years of hands-on implementation experience with SaaS applications.
• Ability to lead workshops, including the gathering/documenting of requirements and use-cases and recommendation of envisioned processes.
• Proven ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.).
• Relevant account and customer management experience.
• Strong analytical, creative thinking, and problem solving skills.
• Excellent communication, project management, and multi-tasking skills.
• Detail-oriented and well organized.
• Ability to work in a fast-paced, deadline-driven start-up environment.
• Passionate about customer service and helping others.
• BA/BS in a related field or equivalent experience.

Preferred

• 3+ years of hands-on experience with implementing and/or integrating with ERP applications such as NetSuite, QuickBooks, Intacct, etc. with focus on Accounts Payable functionality (procure to pay).
• Experience with payment systems and/or working at a Fintech company.
• Experience in working with Ticketing Systems (Zendesk, JIRA, etc.) and CRM systems (Salesforce).
• Experience with compliance and regulatory processes.

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