Position Summary

We already process over $6.5B in payments and serve over 300 customers and 4,000,000 payees around the world and are looking for great people who can help us grow even faster. So, if you are looking for a fast-paced, dynamic, get-stuff-done, no BS environment, join the Tipalti team and get ready to change the way payments are made. This role is a hybrid position and requires you to be in office, Monday, Tuesday, and Thursday.

Why join Tipalti?

Tipalti is one of the world’s fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion. With total funding of just over $550 million, and with more than 3000 global customers, Tipalti is one of the most valuable private fintech companies in the world.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.

In this role, you will be responsible for:

• Monitoring and verifying the smooth operation of the Tipalti payments platform.
• Working with Tipalti’s engineering team to troubleshoot and resolve operational issues in a timely fashion.
• Interacting with Tipalti’s partners to troubleshoot and resolve operational issues in a timely fashion.
• Providing operational and technical support to Tipalti’s internal teams.
• Sharing product feedback with Tipalti’s Product and R&D teams to continuously improve the quality and efficiency of the Tipalti global payments platform.

About you

• BA in Economics, Business Administration, Finance or equivalent that demonstrates quantitative and analytical orientation.
• A minimum of two years in payment operations, bank operations, and/or transaction processing (or similar functions)
• A minimum of two years of experience in operational or technical support at a SaaS company or Fintech industry preferred
• Ability to think analytically to address and resolve time-critical payments issues
• Proven ability to read, debug, and understand HTML code, API calls, etc. – an advantage
• Advanced Excel skills, including pivot tables, lookup functions, etc. (preferred)
• Experience in working with CRM systems (Salesforce, Zendesk) – an advantage
• Passionate for customer support and customer advocacy

Our benefits package includes:

• Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
• Competitive salary plus company shares
• Matching 401K
• Medical/Dental/Vision benefits, Employee Assistance Program, life insurance, AD&D, LTD
• 3 weeks of paid vacation
• Free lunch on office days
• Fresh fruit, snacks & drinks in office
• Parking and transit allowance
• Phone/internet allowance
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture

Anticipated base rate for this position

• $45 - $50 per hour (non-exempt)

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