Systems Administrator: Tools Management

We are seeking a Systems Administrator who will play a critical role in enhancing efficiency across all Operations teams by optimizing, integrating, and automating key software and tools. This role will drive strategic improvements by identifying automation opportunities, streamlining workflows, and ensuring seamless system functionality. The ideal candidate is a proactive problem solver with a strong technical background, a passion for automation, and a keen ability to support business-critical operations.

This position reports to the Director of Customer Growth and Insights and will work closely with Support, Engineering Support, Onboarding, Customer Success, Payment Operations, and Compliance teams to drive operational excellence.

Why join Tipalti?

Tipalti is one of the world’s fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion. With total funding of just over $550 million, and with more than 3000 global customers, Tipalti is one of the most valuable private fintech companies in the world.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam and Tbilisi.

In this role, you will be responsible for:

Tool Administration & Optimization

• Manage, configure, and maintain internal tools and software systems (Zendesk, Jira, Churnzero/Gainsight, etc) across Operations to ensure efficiency, reliability, and scalability.
• Identify and eliminate redundant tools and processes to optimize system usage.
• Define, document, and manage data flows between key operational tools.

Integration & Automation

• Lead automation initiatives using UIPath, Workato, Zapier, or similar tools to eliminate manual tasks and improve process efficiency.
• Identify opportunities for system integrations to streamline workflows across teams.
• Experience with Python, APIs
• Familiarity with Javascript, C, SQL
• Partner with cross-functional teams to design and implement automation strategies that align with business goals.

Security & Compliance

• Implement security measures and access controls to protect sensitive data and ensure compliance with company policies and industry regulations.
• Maintain accurate system documentation, including configurations, user access, and license counts.

Performance Monitoring & Incident Management

• Continuously monitor system performance and usage metrics to identify inefficiencies and areas for improvement.
• Provide technical support and troubleshooting to resolve tool-related issues quickly and minimize downtime.

System Upgrades & Vendor Management

• Stay current on emerging technologies and best practices to enhance operational effectiveness.
• Evaluate, implement, and manage new tools and integrations as needed.
• Oversee tool licensing, spend, and renewals, ensuring cost-effective management of resources.

Collaboration & User Enablement

• Work closely with IT teams, vendors, and key stakeholders to resolve complex system challenges.
• Onboard and train new users on best practices for using internal tools.
• Create and maintain help documentation and process guides to support user adoption.

About you

• 5 years of experience with 3 years of experience in systems administration, automation, or software implementation in an operational environment.
• Working knowledge and experience with Python, APIs; familiarity with Javascript, C, SQL
• Strong background in Zendesk administration (required).
• Knowledge of scripting languages or automation tools (required).
• Experience with Churnzero, Gainsight, Jira, Slack, Salesforce, Glean AI, Pendo, Postman, Confluence, Rocketlane is a plus.
• Ability to work cross-functionally, manage multiple priorities, and adapt to rapid change.
• Strong analytical and problem-solving skills with a proactive mindset.
• Bachelor’s degree in a related field or equivalent work experience.
• Certifications in relevant tools or systems administration are a plus.

Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as “SDS”). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting.