IT Manager - Job Description

We are looking for an IT Manager to oversee and support our day-to-day IT system operation and Lead the IT Support team in Tel-Aviv. In this position you will ensure smooth operations of our global IT systems, integrations and infrastructure while providing excellent support services to our local site employees.
As part of the global IT management team, you will play a key role in the IT strategy team deciding on the IT roadmap, system improvements and automations.

Key Responsibilities

• Lead the IT Support in TLV troubleshooting, problem-solving, and providing technical support to end-users, managing team resources including allocation and utilization.
• Monitor systems performance and ensure high levels of availability, security, and scalability.
• Build, plan and deploy IT projects plans for systems integration, migrations, automation and process improvements.
• Manage corporate network cloud environment (AWS).
• Implement security controls and work closely with the Security team.
• Collaborate with other departments to execute company initiatives to align with business goals.
• Be part of the Global IT leadership team building our Roadmap and take strategic decisions.

Requirements

• 2 years experience in IT management, with a focus on IT support.
• 5 years of experience in IT systems support (AD, Google WS, M365, Jira, Confluence, Mail security, EDR, Zoom rooms).
• Proven knowledge of IT infrastructure, including networks, servers, and cloud technologies -
  Having an automation-first mindset.
• Excellent problem-solving and analytical abilities.
• Experience with system monitoring, troubleshooting, and security management.
• Strong communication skills to coordinate teams and with stakeholders.
• Problem-solving mindset with a focus on continuous improvement.
• Strong interpersonal and communication skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Time management and organizational skills.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.