SRE Manager (Site Reliability Manager)

We are looking for a talented SRE Manager (Site Reliability Manager) to step onto a fintech unicorn rocketship and lead our dynamic Site Reliability Engineering (SRE) team, creating true impact and owning your team's deliverables from planning stages to production.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

As a team lead, you will be accountable for your team’s output, upholding a high technical bar while overcoming a multitude of technological challenges. Our key strength is our people - you will be responsible for empowering and coaching your people, organizing their work, setting goals, and making sure they are engaged.

Our team regularly refines our methods of work, tools, and technologies. We value independence, natural curiosity, ownership, and the desire for constant improvement. As part of your role, you will manage the Georgia team of SRE and report to the Director of SRE in Israel.

The Impact You Will Make:

• You will co-own critical production service designs to ensure a high bar of reliability is achievable and measurable.
• You’ll drive reliability and observability improvements in the services within the engineering verticals.
• Using monitoring and telemetry data, you’ll help Tipalti teams make informed decisions on where reliability challenges may exist and help design and build solutions to improve them.
• You’ll build and improve internal tools and automation software to make maintaining production services easier and safer.
• You’ll champion and lead reliability-focused practices such as Failure Analysis, Load and Capacity Planning, Service Reviews, Architecture Designs, Incident Postmortems, and others.
• Defining (from design to implementation details) the necessary auto-healing systems.
• Point of contact for production application issues, working closely with engineering leadership.

Responsibilities:

• Lead a local team of SRE engineers in Tbilisi team as a part of the Global SRE group and report to the Director of SRE in Israel.
• Drive incident response and post-mortem processes, fostering a culture of continuous improvement.
• Design, build and improve internal tools and automation software to make maintaining production services easier and safer.
• Lead reliability-focused practices such as SLO (Service Level Objective) design and implementation, Failure Analysis, Load and Capacity Planning, Service Reviews, Architecture Designs, Incident Postmortems, and others.
• Participate in the on-call rotation, providing expertise and support during critical system incidents and ensuring timely resolution.
• Ensure high technical standards and overcome various technological challenges.
• Be accountable for the team's output, empowering and coaching team members, setting goals, and ensuring engagement.
  Embrace values of independence, natural curiosity, ownership, and continuous improvement.

About you

Requirements:

• Extensive experience in a software development role
• Extensive experience of leading software development/DevOps teams
• Experienced with building complex large-scale web applications, with C#/Java on the backend side
• Experience with Micro Services architecture
• Experience with troubleshooting high-load Production issues
• Experience working with one of the major Cloud providers (AWS, GC, Azure)
• Experience with DevOps tools and practices, and a mindset to learn new skills
• Proven ability to lead, mentor and drive people
• Strong verbal and written communication skills in English
• Technical writing, documentation, and communication skills

Advantages:

• BS/MS in Computer Science or equivalent industry experience.
• Experience working on large-scale, high-traffic platforms.
• Distributed monitoring experience with logging, metrics and tracing using
• OpenTelemetry, Prometheus and other observability platforms
• Additional scripting languages: Bash, PowerShell, Python
• Previous experience working as SRE

Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as “SDS”). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting.