Payment Operations Specialist

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

• Monitoring and verifying the smooth operation of the Tipalti payments platform.
• Working with Tipalti’s engineering team to troubleshoot and resolve operational issues in a timely fashion.
• Interacting with Tipalti’s partners to troubleshoot and resolve operational issues in a timely fashion.
• Providing operational and technical support to Tipalti’s internal teams.
• Sharing product feedback with Tipalti’s Product and R&D teams to continuously improve the quality and efficiency of the Tipalti global payments platform.

About you

• BA in Economics, Business Administration, Finance or equivalent that demonstrates quantitative and analytical orientation.
• Solid experience in payment operations, bank operations, and/or transaction processing (or similar functions)
• Strong background in operational or technical support at a SaaS company or within the Fintech industry (preferred)
• Ability to think analytically to address and resolve time-critical payments issues
• Proven ability to read, debug, and understand HTML code, API calls, etc. – an advantage
• Advanced Excel skills, including pivot tables, lookup functions, etc. (preferred)
• Experience in working with CRM systems (Salesforce, Zendesk) – an advantage
• Passionate for customer support and customer advocacy
• Excellent written and oral communications skills
• Detail-oriented and well organized.
• Able to work in a fast-paced, deadline-driven environment

Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as “SDS”). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting.