Position Summary

We are seeking an experienced and results-oriented Card Payments leader to play a key role within the Card line of business at Tipalti. As the Manager, Card Payments, this role is central to the daily oversight, optimization, and strategic stewardship of our virtual card payment delivery operation, directly impacting revenue realization. The primary responsibility of this role includes leading and managing a global team of 7+ payment delivery agents, ensuring successful, timely, and secure payment processing. This leader will be instrumental in providing a seamless payment experience for both our customers and their suppliers. The ideal candidate will have a proven track record of managing a remote, high-performing team in the B2B card operations sector, specifically within card payment delivery, proxy payment services, and/or supplier enrollment/enablement.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

• Lead and manage a card payment operations team, defining key performance indicators (KPIs), monitoring team workload and quality, and providing continuous coaching, training, and documentation for all card payment processes.
• Collaborate cross-functionally with Payment Operations, Support, Product, and Data teams to achieve and maintain operational excellence.
• Drive continuous improvement by leading the execution of team-specific projects, identifying revenue and operational bottlenecks, and designing and implementing innovative solutions that significantly boost efficiency, quality, and customer satisfaction.
• Manage complex card payment support and escalations for internal stakeholders, including handling payment inquiries and transaction research.
• Provide thought leadership, integrating industry best practices and innovative strategies into the card payment operations function.
• Generate and present regular reporting to management, detailing performance metrics, KPIs, and operational risks.
• Support the success of the Card line of business and contribute directly to Tipalti revenue growth by taking on other responsibilities as required.

About you

• Bachelor’s degree in Business, Finance, Operations Management, or a related field.
• 5+ years of experience in payment operations within fintech, banking, or card payments, with a strong focus on commercial card programs.
• 3+ years of leadership experience managing or supervising operations staff; experience with remote team management is a plus.
• Deep understanding of card payments concepts, including authorization, clearing, settlement, chargebacks, interchange, and the operating rules for Visa, Mastercard, and other relevant networks.
• Experience managing or supporting corporate card and virtual card programs.
• Proven track record leading cross-functional initiatives and collaborating effectively with external payment partners.
• Familiarity with payment risk, fraud indicators, and operational controls in a card-based B2B context.

Skills:

• Proficiency with SalesForce, ZenDesk, MS Excel, MS PowerPoint, and Google Suite
• Strong analytical skills and comfort working with large transaction datasets, reporting tools, and dashboards to identify trends and issues.
• Excellent problem-solving, communication, and leadership skills, with a high attention to detail.
• Proven ability to manage multiple concurrent projects and prioritize effectively in a fast-paced, highly dynamic environment.

Our benefits package includes:

• Hybrid working model that requires you to be in the office on Monday, Tuesday, and Thursday
• Competitive salary and stock options
• Matching 401K
• Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
• Maternity, Paternity and Fertility Treatment benefits
• 15 days of PTO
• Subsidized lunch on office days
• Fresh fruit, snacks & drinks in office
• Phone/internet allowance
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture

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