Associate, Enterprise Customer Success
Navan
As an Associate, Enterprise Customer Success, you will play a key role in supporting the operational success of one (or multiple) of Navan’s largest and most strategic enterprise clients. Working in close partnership with an Enterprise Customer Success Manager, you will help execute account strategy, act as a product expert, and collaborate cross-functionally to remove friction for client administrators and travelers. As a core member of the account team, you’ll gain hands-on exposure to enterprise relationship management, delivering data-driven insights and operational excellence to drive meaningful value for a key Navan partner. This is a high-impact role with direct influence on customer satisfaction, product adoption, and long-term retention. Designed as an apprenticeship-style opportunity, the role is intended to build the skills, experience, and visibility needed to grow into an Enterprise Customer Success Manager position.
What You’ll Do:
- Maintain a deep understanding of the Navan platform (Travel, Expense, and Card) to advise the client on features that solve their specific business challenges
- Partner closely with the Global CSM on account planning, helping to execute strategic initiatives, business reviews, and regional rollouts within the client’s organization
- Act as the primary operational liaison for technical inquiries, managing the bug tracking lifecycle to resolution and serving as the internal voice of the customer to expedite critical escalations.
- Drive operational rigor by managing administrative workflows and generating ad-hoc performance reports to ensure data integrity and resolve daily program bottlenecks.
- Analyze travel and expense data to identify spending trends, uncover cost-saving opportunities, and recommend areas for program optimization.
- Oversee internal account projects, ensuring all deliverables are high-quality and completed within established timelines.
What We’re Looking For:
- Bachelor’s degree or similar relevant working experience
- 2-3 years of full time work experience, preferably in a customer/client facing role
- Travel and/or Expense industry experience a plus
- Excellent project management and organizational skills, with the ability to manage multiple workstreams for a single large stakeholder
- Data-driven approach with the ability to analyze spreadsheets and present findings clearly
- Ability to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve under pressure
- Passion for deeply understanding a product in order to provide bespoke solutions for customers
- Attention to detail and excellent communication skills (written and verbal) are a must
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
About Navan
Navan (Nasdaq: NAVN) is the leading all-in-one business travel, payments, and expense management platform that makes travel easy for frequent travelers. From finding flights and hotels to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.
Culture of Excellence
Our team is our competitive edge — a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we’ve been recognized as a Best Place to Work by Built In (2023–2026), a G2 Best Global Software Company (2025-2026), a CNBC Disruptor 50 (2022-2025), and a Forbes Fintech 50 (2022-2025). At Navan, we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career and do the best work of your life.
Our Benefits
Navan offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family.
We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success. To promote balance, we offer flexible time off, country-specific holidays, and paid parental leave for all new parents. Additional benefits include connectivity and commuting support, mental health resources, and exclusive travel-related perks. Wherever you’re based, our benefits evolve with you.
Workplace Policy
Navan believes in the value of in-person connections, whether that’s sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. In-office perks such as company-provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office.
Equal Opportunity
Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.
Accommodations
Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.
If you need any assistance or accommodations due to a disability, you are welcome to email us at [email protected].
Candidate Privacy Notice
Please review Navan's Candidate Privacy Notice here.
Job Search Best Practices
We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan’s website and all Navan recruiters will be reachable through an email address ending in “@navan.com” or “@navan.tech” or "@talent.navan.com".