Core Launch Manager
Navan
As a Core Launch Manager within the Growth Organization, you will be responsible for the successful implementation and launch of our travel and expense platform with a portfolio of growth customers. You will play an integral part in ensuring our customers have a smooth and seamless onboarding experience by acting as a strategic project manager, consultant, and technical point-of-contact through configuration, launch and post launch support. This role will drive cross-functional partnerships with various internal teams within the Growth organization, including Sales, Account Management, Product, and Marketing.
What You’ll Do:
- Work in a high velocity and fast paced PLG organization.
- Launch new travel and expense customers on Navan within our core PLG segment.
- Develop trusted advisor relationships with clients (from program administrators up to C-suite) to ensure program goals are aligned, and that clients are unlocking maximum value from partnering with Navan to manage their T&E programs.
- Work closely with the Account Executive team to align on launch and validate customer’s use case.
- Manage pre launch alignment, configuration, customer go-live, user trainings, check in calls and launch review.
- Lead smooth customer pass off to designated Account Manager post launch cycle.
- Meet or exceed launch revenue goals.
- Deeply understand Navan’s product offerings and understand what is necessary based on the customer’s use case.
- Willingness to travel to customer sites for launch if necessary.
- Collaborate with product, marketing and engineering teams to provide feedback and insights on launch processes to improve PLG approach.
- Participate in bi-weekly feedback sessions with the extended PLG team, contribute to respective PLG projects & initiatives.
What We're Looking For:
- 1.5-2+ years of working experience within an account management, customer success, product focused role, or customer facing role.
- Strong communication and presentation skills.
- Ability to work cross functionally with different teams and be proactive in finding solutions to customer inquiries.
- Technical: Ability to troubleshoot product issues and learn the necessary processes required.
- Strategic: Digs deep with customers to understand their goals and thinks outside the box on improving processes.
- Organized: Understands when to prioritize tasks, updates on launch status internally and handle multiple launches at once.
- Passionate about solving problems and providing feedback/insights to different cross functional teams.
- Product Expert: Willingness to be a quick learner and be very product oriented (this is a very product focused role).
- Highly driven individual who will bring high energy to the growing team, excited to contribute to customer’s initial success on Navan, passionate about career growth, is a team player and is stoked to add to a fun team work culture.
- Bachelor’s degree preferred or similar work experience.
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
About Navan
Navan (Nasdaq: NAVN) is the leading all-in-one business travel, payments, and expense management platform that makes travel easy for frequent travelers. From finding flights and hotels to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.
Culture of Excellence
Our team is our competitive edge — a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we’ve been recognized as a Best Place to Work by Built In (2023–2026), a G2 Best Global Software Company (2025-2026), a CNBC Disruptor 50 (2022-2025), and a Forbes Fintech 50 (2022-2025). At Navan, we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career and do the best work of your life.
Our Benefits
Navan offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family.
We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success. To promote balance, we offer flexible time off, country-specific holidays, and paid parental leave for all new parents. Additional benefits include connectivity and commuting support, mental health resources, and exclusive travel-related perks. Wherever you’re based, our benefits evolve with you.
Workplace Policy
Navan believes in the value of in-person connections, whether that’s sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. In-office perks such as company-provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office.
Equal Opportunity
Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.
Accommodations
Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.
If you need any assistance or accommodations due to a disability, you are welcome to email us at [email protected].
Candidate Privacy Notice
Please review Navan's Candidate Privacy Notice here.
Job Search Best Practices
We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan’s website and all Navan recruiters will be reachable through an email address ending in “@navan.com” or “@navan.tech” or "@talent.navan.com".