Enterprise Launch Manager
Navan
As an Implementation / Launch Manager on the Account Management team, you will be responsible for the successful and timely implementation of the Navan travel and expense platform with a portfolio of Enterprise customers. You will be the global project manager and technical contact for each implementation and your role will be to ensure that customers deploy the Navan platform within our target time to launch timeframes (2-4 months). You will work with the customer’s project and IT teams as well as executive and C-Suite to drive a smooth, seamless and optimal implementation and onboarding experience. You will partner closely with our Sales,Technical Integrations, Product & Engineering, Finance and Support teams to ensure we are delighting meeting and exceeding our and our customer’s goals. You can expect a fast paced and dynamic culture where change is the only constant, where we’re passionate about what we do and where we believe we can do just about anything. This position will be located in our Paris office.
What You’ll Do:
- Partner with Sales team to support new business acquisition through the preparation and presentation of custom implementation plans to prospective customers.
- Project Manage global implementation projects from signature to go-live through to the hypercare phase during the first weeks post go-live.
- Develop project plans, coordinate deliverables and ensure timely, high quality deployments.
- Collaborate with Account Managers and develop a trusted advisor relationship with customers (from program administrators up to C-suite) to ensure project plans are aligned with their business goals and needs.
- Develop and maintain a deep understanding of our travel and expense product offering to train and enable program administrators and end users on the Navan’s product /functionality.
- Broaden your relationships within accounts beyond project teams, ensuring you have access to the Economic Buyer and multiple champions across multiple teams and levels of the client organization.
- Act as the ‘voice of the customer’ and provide internal feedback on how we can better serve them from a product and technical standpoint.
- Identify opportunities to streamline our implementation and onboarding process and develop and share best practices across the team.
- Travel to customer sites as required.
What We’re Looking For:
- 3+ years of experience in Project Management, Customer Success/Account Management or related customer-facing position within experience managing complex projects.
- Ability to think strategically, identify risks, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment.
- Experience managing enterprise implementations.
- Strong communication, time management, cross-functional collaboration and presentation skills.
- Demonstrable track record of high performance and success.
- High energy, go-getter with fresh ideas who takes the initiative to get things done.
- Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to accelerate their careers.
- Willingness to travel for client visits.
- Preferred background in FinTech or corporate travel management.
- Preferred experience with MEDDPICC/Command of the Message.
- French and English professional fluency - mandatory.
About Navan
Navan (Nasdaq: NAVN) is the leading all-in-one business travel, payments, and expense management platform that makes travel easy for frequent travelers. From finding flights and hotels to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.
Culture of Excellence
Our team is our competitive edge — a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we’ve been recognized as a Best Place to Work by Built In (2023–2026), a G2 Best Global Software Company (2025-2026), a CNBC Disruptor 50 (2022-2025), and a Forbes Fintech 50 (2022-2025). At Navan, we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career and do the best work of your life.
Our Benefits
Navan offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family.
We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success. To promote balance, we offer flexible time off, country-specific holidays, and paid parental leave for all new parents. Additional benefits include connectivity and commuting support, mental health resources, and exclusive travel-related perks. Wherever you’re based, our benefits evolve with you.
Workplace Policy
Navan believes in the value of in-person connections, whether that’s sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. In-office perks such as company-provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office.
Equal Opportunity
Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.
Accommodations
Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.
If you need any assistance or accommodations due to a disability, you are welcome to email us at [email protected].
Candidate Privacy Notice
Please review Navan's Candidate Privacy Notice here.
Job Search Best Practices
We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan’s website and all Navan recruiters will be reachable through an email address ending in “@navan.com” or “@navan.tech” or "@talent.navan.com".