Integrations Manager
Navan
We’re looking for an Integrations Manager to help scale the future of Navan’s integrations and ensure our customers realize the full value of our platform. In this role, you will become a subject matter expert in Navan’s integration ecosystem — from HRIS provisioning and SSO to reporting APIs/SFTP — and guide customers through every stage of the integration journey.
You will partner directly with internal teams and customer IT stakeholders, ensuring integrations are implemented smoothly, issues are resolved quickly, and usage of Navan is maximized. As an integrations SME, you will collaborate closely with Account Managers, Product, Engineering, and Sales to deliver on the integrations we have today and help shape the future of Navan integrations to be more self-service, less error-prone, and easier to manage at scale.
You’ll contribute to documentation, lead trainings and office hours for Account Managers, and support sales conversations when integration expertise is required. Your ability to troubleshoot, communicate effectively, and build cross-functional relationships will make you a key driver of our customers’ success with Navan integrations. Within your team, you will give feedback that ensures the overall integration process at Navan continues to improve.
What you’ll do:
- Apply your technical and troubleshooting skills to customer engagements, including new implementations, recent launches, and ongoing support for live customers.
- Own setup steps, ensuring successful and timely completion of integrations.
- Investigate integration issues by using logs, and explain root causes to customers and internal stakeholders in clear, easy-to-understand language.
- Partner closely with Account Managers (AMs) to answer integration questions.
- Collaborate with Product and Engineering teams by raising detailed Jira tickets, providing feedback on enhancements, and helping resolve escalated issues.
- Write, edit, and maintain technical documentation to improve customer and internal self-service, with a focus on HRIS, SSO, reporting APIs, and Calendar integrations.
- Lead and participate in internal office hours and training sessions to upskill Account Managers and expand integration knowledge across the company.
- Champion the self-service vision by identifying common customer pain points, patterns, and opportunities for automation or simplified processes.
What we are looking for:
- Customer-facing experience
- Minimum 2 years working in a role that interacts directly with customers (Customer Success Manager, Technical Account Manager, Integrations Consultant, etc).
- SaaS experience:
- Minimum 2 years in an integration role at a SaaS company.
- Familiarity with how Sales, Product, and Engineering functions interact in a software organization.
Technical knowledge:
- Basic understanding of APIs, SFTP, and data mapping concepts.
Career mindset:
- Detail-oriented, with an eagerness to expand technical skills.
- Growth-oriented, open to learning and training.
Problem solving:
- Strong analytical and troubleshooting skills.
- Able to think in terms of technical processes and debug integration issues.
Communication:
- Clear and effective written and verbal communication.
- Ability to explain technical concepts in audience-appropriate terms.
Bonus:
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- ERP experience:
- 2 years in a customer-facing role assisting with ERP integrations
- Experience with ERP systems and understanding of how data is ingested into them
- Direct experience integrating with major ERP systems (e.g., SAP, NetSuite, Oracle, Microsoft Dynamics)
- Basic SQL knowledge (e.g., performing joins between tables)
- Coding language experience.
- ERP experience:
About Navan
Navan (Nasdaq: NAVN) is the leading all-in-one business travel, payments, and expense management platform that makes travel easy for frequent travelers. From finding flights and hotels to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.
Culture of Excellence
Our team is our competitive edge — a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we’ve been recognized as a Best Place to Work by Built In (2023–2026), a G2 Best Global Software Company (2025-2026), a CNBC Disruptor 50 (2022-2025), and a Forbes Fintech 50 (2022-2025). At Navan, we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career and do the best work of your life.
Our Benefits
Navan offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family.
We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success. To promote balance, we offer flexible time off, country-specific holidays, and paid parental leave for all new parents. Additional benefits include connectivity and commuting support, mental health resources, and exclusive travel-related perks. Wherever you’re based, our benefits evolve with you.
Workplace Policy
Navan believes in the value of in-person connections, whether that’s sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. In-office perks such as company-provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office.
Equal Opportunity
Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.
Accommodations
Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.
If you need any assistance or accommodations due to a disability, you are welcome to email us at [email protected].
Candidate Privacy Notice
Please review Navan's Candidate Privacy Notice here.
Job Search Best Practices
We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan’s website and all Navan recruiters will be reachable through an email address ending in “@navan.com” or “@navan.tech” or "@talent.navan.com".