IT Support Specialist, MDM Administrator
Navan
Join Navan as an IT Support Specialist based in our New York City office (on-site 5 days a week). This is a dual-impact role where you’ll bridge the gap between high-level technical support and global infrastructure management. The position is a 50/50 split, allowing you to provide white-glove IT assistance while serving as the primary administrator for our global Mobile Device Management (MDM) program. Operating from our NYC hub, you’ll act as a strategic partner to our stakeholders, ensuring our device provisioning and hardware solutions are as efficient as they are innovative.
As the vital link between the IT team and our stakeholders, you'll ensure that we prioritize and tackle the most significant, high-impact device provisioning and support issues with strategic insight and clarity. Help us drive business excellence and efficiency, and be at the forefront of delivering best-in-class hardware solutions that propel our business forward.
If you're ready to make a meaningful impact, we want to hear from you!
What You’ll Do:
- MDM Program Leadership (50% of Role): Lead the administration, provisioning, and de-provisioning of mobile devices across the board for our global offices.
- Global Vendor Management: Collaborate closely with new phone providers globally to coordinate hardware logistics and service plans.
- Stakeholder Collaboration: Work with diverse business units to understand their core hardware challenges and gather essential requirements.
- Process Documentation: Document MDM workflows and technical support processes for both the business and technical stakeholders.
- Project Management: Manage large-scale hardware rollouts, coordinating with stakeholders across multiple parts of the business.
- Agile Operations: Utilize agile process management tools like Jira or Asana to track support tickets and deployment tasks.Multi-OS Support: Troubleshoot hardware and software for macOS, Windows, iOS, and Android.
- Account Management: Administer SaaS tools including Okta, Google Workspace, Slack, and Zoom, managing the full user lifecycle (onboarding/offboarding).
- Site Operations: Maintain office IT infrastructure, including workstation setups, conference room A/V, and support for "All Hands" events.
- White Glove Service: Provide specialized technical support to C-level executives (EStaff).
- On-Call Rotation: Participate in a rotation for after-hours and weekend monitoring and support.
What We’re Looking For:
- Education: Associate degree in a technical field, or equivalent experience (Bachelor's degree preferred).
- Experience: 3+ years in IT Support or Systems Administration, with a focus on MDM platforms.
- Technical Savvy: Knowledge of tools and apps that integrate with enterprise systems.
- Communication: Excellent communication skills (written and oral) for coordinating with global teams and vendors.
- Resilience: Must be able to work under pressure with stringent deployment timelines.
- Analytical Thinking: Strong analytical skills with a high level of attention to detail.
- Agile Management: Strong experience with agile workflows and sprint planning for hardware deployments.
- Physical Ability: Ability to lift and carry items weighing 10-50 pounds.
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
About Navan
Navan (Nasdaq: NAVN) is the leading all-in-one business travel, payments, and expense management platform that makes travel easy for frequent travelers. From finding flights and hotels to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.
Culture of Excellence
Our team is our competitive edge — a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we’ve been recognized as a Best Place to Work by Built In (2023–2026), a G2 Best Global Software Company (2025-2026), a CNBC Disruptor 50 (2022-2025), and a Forbes Fintech 50 (2022-2025). At Navan, we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career and do the best work of your life.
Our Benefits
Navan offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family.
We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success. To promote balance, we offer flexible time off, country-specific holidays, and paid parental leave for all new parents. Additional benefits include connectivity and commuting support, mental health resources, and exclusive travel-related perks. Wherever you’re based, our benefits evolve with you.
Workplace Policy
Navan believes in the value of in-person connections, whether that’s sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. In-office perks such as company-provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office.
Equal Opportunity
Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.
Accommodations
Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.
If you need any assistance or accommodations due to a disability, you are welcome to email us at [email protected].
Candidate Privacy Notice
Please review Navan's Candidate Privacy Notice here.
Job Search Best Practices
We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan’s website and all Navan recruiters will be reachable through an email address ending in “@navan.com” or “@navan.tech” or "@talent.navan.com".