People Success Generalist
Navan
As a People Success Generalist at Navan, you will be the primary engine driving employee excellence for our U.S. based Travel Support teams. Your work directly furthers Navan’s goal of being the world's most customer-centric travel and expense platform by ensuring the people who support our customers are empowered, heard, and high-performing. You will act as a critical bridge between leadership vision and frontline execution, creating a workplace where talent thrives during a period of rapid scale.
This role is based in our San Francisco office with the expectation of 4 days a week in office.
What You’ll Do:
- Primary Responsibilities:
- Employee Relations: Act as the first point of contact for employee inquiries; conduct impartial investigations and provide coaching to managers on performance management and conflict resolution.
- Talent & Performance: Facilitate the end-to-end employee lifecycle, from seamless onboarding/offboarding to supporting annual performance cycles and development programs.
- Strategic Advisory: Partner with leadership to provide data-driven recommendations and coach managers on navigating complex personnel scenarios with urgency.
- Compliance & Administration: Maintain high-integrity employee records in our HRIS (Workday) and ensure total compliance with federal, state, and local employment laws, including FMLA and ADA.
- Secondary Responsibilities:
- Process Improvement: Lead People projects aimed at streamlining workflows and enhancing the overall employee experience.
- Cross-Functional Collaboration: Partner with the Recruiting team to refine candidate handoffs and share feedback loops to improve hiring quality.
What We’re Looking For:
- 3+ years of HR Generalist experience, ideally within a fast-paced technology company or high-volume environment.
- HR Mastery: Working knowledge of U.S. employment laws (federal and state) and experience managing employee relations investigations.
- Systems Proficiency: Hands-on experience with HRIS platforms (Workday preferred) and the ability to maintain meticulous digital records.
- Operational Urgency: A proven ability to manage multiple projects simultaneously while executing tasks with speed and high attention to detail.
- Interpersonal Impact: Exceptional communication skills with the ability to build trust quickly and handle confidential information with absolute discretion.
- Nice to haves:
- Experience supporting hourly workforces, customer support teams, or call center environments.
The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
About Navan
Navan (Nasdaq: NAVN) is the leading all-in-one business travel, payments, and expense management platform that makes travel easy for frequent travelers. From finding flights and hotels to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.
Culture of Excellence
Our team is our competitive edge — a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we’ve been recognized as a Best Place to Work by Built In (2023–2026), a G2 Best Global Software Company (2025-2026), a CNBC Disruptor 50 (2022-2025), and a Forbes Fintech 50 (2022-2025). At Navan, we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career and do the best work of your life.
Our Benefits
Navan offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family.
We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success. To promote balance, we offer flexible time off, country-specific holidays, and paid parental leave for all new parents. Additional benefits include connectivity and commuting support, mental health resources, and exclusive travel-related perks. Wherever you’re based, our benefits evolve with you.
Workplace Policy
Navan believes in the value of in-person connections, whether that’s sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. In-office perks such as company-provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office.
Equal Opportunity
Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.
Accommodations
Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.
If you need any assistance or accommodations due to a disability, you are welcome to email us at [email protected].
Candidate Privacy Notice
Please review Navan's Candidate Privacy Notice here.
Job Search Best Practices
We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan’s website and all Navan recruiters will be reachable through an email address ending in “@navan.com” or “@navan.tech” or "@talent.navan.com".