Sr Software Engineer;Global tools and integrations
Navan
About the Role
Customer and internal support operations are the next frontier for AI-driven transformation. We don't view support as a cost center; we view it as a high-leverage engineering problem. We believe that extraordinary customer service is our ultimate competitive advantage. While others see support as a backlog to manage, we see it as a product to refine—turning every customer interaction into a moment of high-precision, frictionless delight that builds a lasting moat for the company.
This is a high-velocity implementation role. You will be shipping code that directly impacts our global support metrics and our competitive standing in the market. You’ll spend your time building the automation for non-support inquiries, refining agentic email flows, and ensuring that our AI-native operating model delivers a level of service that is fundamentally unreachable by traditional teams.
What You’ll Do:
- Build AI-Native Support Tooling: Develop and scale the internal applications that power automated email responses, ticket triaging, and non-support inquiry resolutions.
- Orchestrate Agent Collaborations: Lead the technical integration between our internal AI fleet and external agent interfaces (like Ava) to resolve complex, multi-step support issues autonomously.
- Deterministic Data Engineering: Ensure support excellence by prioritizing determinism at the data layer. You will build the serialization formats and context-retrieval systems that provide agents with the exact information needed for high-precision outcomes.
- Optimization & Benchmarking: Implement a culture of systemic experimentation. You will run evals on support-specific workflows, ensuring that every update to an integration or prompt increases the accuracy and speed of our global operations.
- Engineering for Service Excellence: Design features that enable "extraordinary" service—focusing on reducing time-to-resolution to near-zero while maintaining a level of personalization and accuracy that manual workflows could never achieve.
- Global Scale & Reliability: Partner with the US and Israel-based teams to ensure that support tooling is resilient, secure, and integrated into our core telemetry and drift detection frameworks.
What We’re Looking For:
- The Integration Expert: You are a Senior Software Engineer with a track record of building complex internal tools and third-party integrations (SaaS APIs, CRM systems, etc.).
- A Product-Minded Builder: You are passionate about building tools that solve real human problems. You understand that in support, a saved minute for an agent is a massive win for the company.
- The "Moat" Builder: You recognize that engineering superior service is a strategic differentiator. You are driven by the goal of making our customer experience so fast and accurate that it becomes a key reason users choose us over competitors.
- Systems Thinker: You look beyond the individual ticket. You see patterns in workflows and know how to abstract them into repeatable, automated AI microservices.
- We are building a highly sophisticated, AI-native support engine for our global operations. If you want to be the engineer who defines how a global company supports its users at scale and creates a lasting competitive advantage through service excellence, let’s talk.
About Navan
Navan (Nasdaq: NAVN) is the leading all-in-one business travel, payments, and expense management platform that makes travel easy for frequent travelers. From finding flights and hotels to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.
Culture of Excellence
Our team is our competitive edge — a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we’ve been recognized as a Best Place to Work by Built In (2023–2026), a G2 Best Global Software Company (2025-2026), a CNBC Disruptor 50 (2022-2025), and a Forbes Fintech 50 (2022-2025). At Navan, we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career and do the best work of your life.
Our Benefits
Navan offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family.
We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success. To promote balance, we offer flexible time off, country-specific holidays, and paid parental leave for all new parents. Additional benefits include connectivity and commuting support, mental health resources, and exclusive travel-related perks. Wherever you’re based, our benefits evolve with you.
Workplace Policy
Navan believes in the value of in-person connections, whether that’s sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. In-office perks such as company-provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office.
Equal Opportunity
Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.
Accommodations
Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.
If you need any assistance or accommodations due to a disability, you are welcome to email us at [email protected].
Candidate Privacy Notice
Please review Navan's Candidate Privacy Notice here.
Job Search Best Practices
We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan’s website and all Navan recruiters will be reachable through an email address ending in “@navan.com” or “@navan.tech” or "@talent.navan.com".